Since its inception in 1957, Congress Collection has been heavily involved in healthcare collections. We have an extensive track record in successfully collecting various types of healthcare-related accounts and our patient-centric method optimizes revenue recoveries for our clients while empowering consumers by providing essential resources.
As hospitals across the country invest heavily into improving patient satisfaction and initiatives are being put into action, the overall patient experience will be nothing but disappointing if third party collection personnel don’t share in the same initiatives as their clients. At Congress Collection, we understand this. That’s why our patient–centric approach parallels what our healthcare partners are trying to accomplish. We understand that patient retention is vitally important and act as a branch of our healthcare providers. Patient satisfaction doesn’t end when the patient leaves the facility. The TOTAL experience should be a positive one. This includes the services we provide. Congress Collection is completely committed to this objective.
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